Shipping & Returns

Shipping

We ship within the United States.
Standard shipping is a flat $9.95 on every order.
Orders are processed and shipped within 1–3 business days.
Standard delivery takes 2–5 business days after shipment.
A tracking number is sent by email when your order ships.
Cushions are packed compactly. Unpack, fluff, and allow a few hours for each piece to return to full shape.

All Sales Final

Every DUHO purchase is final. We do not accept returns or exchanges, and we do not issue refunds or store credit, except for damaged, defective, or incorrect items as described below. Please review product details, sizes, and photos before placing your order.

Not eligible for refund or exchange

Change of mind, or a cushion that does not suit your space
Slight differences in color or texture from what you saw on screen. Colors vary by monitor and lighting.
Natural variation in woven or textured fabrics
Items that have been used, washed, or altered
Sale or discounted items
Carrier delays after an order has shipped

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not the item you ordered, contact us within 3 days of delivery through our Contact page with your order number and clear photos of the item, the issue, and the packaging and shipping label.

Once we confirm the issue, we will send a replacement of the same item at no cost. If it is no longer available, we will refund the item price to your original payment method. If we ask you to return the item, we will provide a prepaid label. Claims made more than 3 days after delivery, or without photos, cannot be accepted.

Order cancellations

You may cancel within 2 hours of placing your order, as long as it has not shipped. After that, the order is final.

Lost or stolen packages

Every order ships with tracking. DUHO is not responsible for packages lost or stolen after tracking shows them as delivered. If a package is lost in transit, contact us and we will work with the carrier to resolve it.