FAQ

What sizes are available?

Our cushions come in two sizes: 18" × 18" square and 12" × 20" lumbar. The size is listed on each product page.

Is an insert included?

Yes. Each cushion comes with a lightweight insert.

How do I care for my cushion?

Machine wash at 30°C (86°F). Do not bleach, tumble dry, iron, or dry clean. Always check the care label on your piece.

How much is shipping?

Standard shipping is a flat $9.95 on all U.S. orders.

When will my order ship?

Orders ship within 1–3 business days. Delivery takes 2–5 business days within the U.S. You will receive a tracking number by email when your order ships. Details are on our Shipping & Returns page.

Why does my cushion arrive compressed?

We pack each cushion compactly to protect it and reduce waste. Unpack it, fluff it, and give it a few hours to return to full shape.

Can I return or exchange a cushion?

No. All sales are final. We replace or refund only items that arrive damaged, defective, or incorrect, reported within 3 days of delivery with photos. See Shipping & Returns for details.

Can I cancel my order?

Yes, within 2 hours of ordering, as long as it has not shipped.

Do you work with interior designers?

Yes. Contact us through our Contact page for trade inquiries.

How do I reach you?

Use our Contact page. We reply within one business day.